When we talk about “Skrum,” “we,” “our,” or “us” in this policy, we are referring to Skrum, LLC, the company which provides the Services. When we talk about the “Services” in this policy, we are referring to our online collaboration tools and platform. Our Services are currently available for use via integration with your calendaring application, integration with other collaboration tools or via a web browser, as further described in our FAQ page.
Content and information submitted by users to the Services is referred to in this policy as “Customer Data.” As further explained below, Customer Data is controlled by the organization or other third party that created the meeting (the “Customer”). Where Skrum collects or processes Customer Data, it does so on behalf of the Customer.
If you participate in a Skrum meeting and create a user account, you are a “user,” as further described in the User Terms of Service. If you are using the Services by invitation of a Customer, whether that Customer is your employer, another organization, or an individual, that Customer determines its own policies regarding storage, access, modification, deletion, sharing, and retention of Customer Data which may apply to your use of the Services. Please check with the Customer about the policies and settings it has in place.
Skrum may also collect and receive the following information:
We use your information to provide and improve the Services.
Skrum may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Customer’s request in connection with customer support matters; (c) as required by law or as permitted by the Data Request Policy and (d) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer. Additional information about Skrum’s confidentiality and security practices with respect to Customer Data is available at our Security Practices page.
We use other kinds of information in providing the Services. Specifically:
This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or Customer of the Services.
Customer provides us with instructions on what to do with Customer Data. A Customer has many choices and control over Customer Data. For example, Customer may provision or de-provision access to the Services, enable or disable third party integrations, manage permissions, share meeting details such as duration, attendees, call recordings and transcripts, etc. Since these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data, please review the FAQ page for more information about these choices and instructions.
If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us at email@example.com.
In addition, the browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is collected and shared. Skrum does not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.
Skrum may share Customer Data in accordance with our agreement with the Customer and the Customer’s instructions, including:
Skrum may share other information as follows:
Skrum may share or disclose Customer Data and other information as follows:
We may disclose or use aggregate or de-identified information for any purpose. For example, we may share aggregated or de-identified information with our partners or others for business or research purposes such as average meeting frequency and duration or partnering with research firm or academics to explore interesting questions about collaboration.
Skrum takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. To learn more about current practices and policies regarding security and confidentiality of Customer Data and other information, please see our Security Practices; we keep that document updated as these practices evolve over time.
Our Services are not directed to children under 16. If you learn that a child under 16 has provided us with personal information without consent, please contact us.
We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.
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